Check-In

Hello

This is a just a quick reminder concerning check-in; Please be advised of the following:

When checking-in items from the Book-drop:

• Process items in a timely manner
• Monitor the screen while checking-in items (do not rely on sounds)
• Please clear the check-in screen frequently

When a customer is returning items to the desk

• Verify number of items returned
• Inform customer if other items are still out on account (include due dates)
• Inform customer if there is a balance present on their account
• Inform customer if holds are available for pick-up
• Offer receipt(s)

If a customer is concerned about a fine or fee please offer to look into the matter. Our biggest priority when it comes to customer service is doing the right thing. If you need assistance with a situation please feel free to contact me, or any other supervisor for assistance.

Thank you for your time, and expertise

Sarah Ortiz

Library Assistant Supervisor

South-Belt Libraries

Houston Public Library