Checking-In AV Items

Hello

We recently had a great question about checking-in AV items, and this is just a quick reminder to all staff BEFORE checking –in AV items from delivery and customers please be sure to:

  v  Check for all parts/discs

  v  Check for discs for damage (cracks, etc.)

IF the item is being returned by a customer incomplete or damaged*:

      1.       Do NOT check-in item

      2.       Renew item

      3.       Notify customer of missing part

      4.       Notate customer’s account of situation

      5.       Wrap item and label with customer’s last name and exp date, card number, or alt method used by your  location to file item

      6.       Place items in branch determined location, and hold for 30 days

(*select link for more detailed instructions)

Please let me know if you have any questions or concerns and, as always, thank you for your time and expertise.

Sarah Ortiz

Library Assistant Supervisor

South-Belt Libraries