FLIP Kit problem

From: Schumacher, Fred - HPL
Sent: Wednesday, August 22, 2012 12:19 PM
To: Ortiz, Sarah - HPL; Merullo, John - HPL
Subject: FLIP Kit problem

Hello Sarah and John.

I got a  message from CMH that Flip Kit r01XXXXXXX was sent to them for replenishment missing the book.  There was no indication that the customer who last had the kit was charged for the missing item.  If a Flip Kit is returned without the book, the customer should be charged for the missing item, as the book is considered the essential component of the kit.  The item was last checked out and in at XXXXX

Please remind all staff to check each returned Flip Kit to ensure that the customer has returned the book in good condition.

Thanks.

Fred Schumacher