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via Kendall Library Blog by Karen on 1/31/13
All-New 311 Help and Info Smartphone App
Numerous Upgrades to Come
Attention employees! Our very own 311 Help & Info just released a Smartphone app to make contact between Houstonians and the City of Houston even more flexible, convenient, efficient and customer-focused. 311 Help and Info users are now able to submit service requests via the new Smartphone app, the redesigned website, email or by calling the 24/7 call center.
As a City of Houston employee, we want YOU to be among the first to download this new tool. Please also be sure to help spread the word about the app by either forwarding this email to your friends and family, or simply by helping us spread the word by word-of-mouth.
In addition to expanded call-center hours and the new Smartphone app, 311's redesigned website, www.Houston311.org, enables Houstonians to easily submit a request for service online. Additionally, 311 has launched a new interactive mapping tool that allows Houstonians to track the progress of their request and view the status of other requests made by neighbors.
311 Help and Info leaders work constantly to expand and improve 311 functions to better meet Houston's needs. In addition to other future plans for 311, including the launch of a call-back assist program and SMS texting service requests, the next versions of the Smartphone app and website map tracking tool are already being designed.
The 311 Smartphone app is available for iPhone and Android users in the App Store and Google Play market. Links to each, and a QR code that will trigger a download to your device, are provided at www.houstontx.gov. The City has also created an app resource page at http://www.houstontx.gov/311/smartphonefaq.html.
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