As a follow-up to the email sent on 3/21/13 by me and the email sent on 2/01/13 by Ron Stauss, we need your assistance in reporting slow internet connectivity in our neighborhood libraries.
If you or a customer experience internet slowness, please email; or make a phone call to the IT Helpdesk. Please copy your Manager and Elva Alvarez in NL Administration. By following the steps outlined below, you are helping us identify the "trouble spots" and enable us to provide support.
HPL IT Helpdesk:
• Telephone: 832-393-1570
• Email: HPL.HelpDesk@houstontx.gov
Elva Alvarez
Telephone: 832-393-2704 Email: elva.alvarez@houstontx.gov
Please share the following information in your email or phone call: (Helpdesk should ask you these questions)
1. Your Branch
2. Your name
3. Date of occurrence
4. Time it started
5. Time it stopped (Most recent problem would last 10 or 15 minutes and then go away for a while)
6. Connection type ( Staff computer, Public Computer and if Wifi or not.)
7. Notes: Anything you can tell us about what you or the customer was doing at the time.
8. Please keep a log and note trends if it is occurring the same time of day and share with IT and Team Leader.
Keep up the good job of trying to make every customer experience a positive one! Thank you!
Best regards,
Mary Wagoner, M.L.I.S.
Special Services Team Leader
No comments:
Post a Comment