I have had more than one customer call in to TR complaining that they cannot access their account through our catalog. After determining that they were attempting to use Internet Explorer 10 (the newest version of IE), I noted that they could each log in, but simply could not access the Account feature.
Long story short, this is a Compatibility Mode issue. If you hear from customers experiencing this sort of problem, ask them to look in the Tools Menu and see if Compatibility View has a check mark beside it. If it does, ask them to deselect it and attempt again to access the Account link on the catalog.
Each time I have encountered this sort of issue this week, we resolved the problem.
Thanks!
D.D.
Long story short, this is a Compatibility Mode issue. If you hear from customers experiencing this sort of problem, ask them to look in the Tools Menu and see if Compatibility View has a check mark beside it. If it does, ask them to deselect it and attempt again to access the Account link on the catalog.
Each time I have encountered this sort of issue this week, we resolved the problem.
Thanks!
D.D.
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