Symphony Offline files

Good morning.
Yesterday afternoon we lost our connection with the Symphony server for a short time. At the earliest opportunity, please open a live session of Workflows on each machine where you conducted transactions while the system was offline yesterday. This will automatically upload the offline circ files, and HALAN will ensure that they are processed and loaded into the database.
When this sort of things happens in the future, the procedure to follow is to open an offline session of Symphony and continue to serve your customers. When you receive word that the connection is restored, you should then open a live session of Symphony and continue with the day. Fine and fee payments should be put off until the live connection is restored.
If you have any questions or concerns, please contact the Circulation Administration Department. We will be delighted to assist you in any way we are able.

Fred Schumacher
Circulation Administration Manager