Placing holds for volumes in a series

I have recently had a couple of questions about how customers can place a hold on a specific volume in a series so I am re-sending out the procedures to follow:

These are to be used when a customer wants a specific volume from a series and all volumes are attached to the same record in the catalog.  There is a bug in the Enterprise software so for now, you must place this hold for the customer:

1. Select the Place Holds wizard and enter the customer’s barcode. 
2. Use the Item Search Helper to do a search for the title. 
3. Find the correct record (make sure it is HOU locations and desired format). 
4. Highlight the particular volume the customer wants.  (Remember the hold will only be for the particular item you select so, if possible, find a copy that seems to be on the shelf or actively circulating.   
5. Hit Place Hold.  This brings you back to the Place Holds Wizard screen and inserts the item barcode in the Item ID field.
6. Make sure the pickup location is correct
7. In the box called Level/Range, change the radial button from Title to Copy
8. Hit Place Hold

NOTE: You might want to practice doing this on older editions of the World Book Encyclopedia that have multiple circulating copies.

If you have any questions, let me know.

Thanks,

Syma

Syma Zerkow

Chief of Library Materials Services