Desk reminders

All,

Just a reminder that staffing our customer service points is always our top priority. If you are not scheduled on the desk, but you see there is a line of folks waiting for assistance, please remember to jump in and help out your colleague. We try to have two scheduled on the desk for the busiest times, but on a given day that might not be possible.

Also, please arrive to relieve your colleague on the hour. If you're shelving or sorting and are scheduled to be on the desk in the following hour, plan to finish what you are doing to the best of your ability a few minutes before the top of the hour. This is especially important if the person leaving the desk is going to lunch or has something else of importance to attend to immediately. It's important to keep everyone's schedule in mind and prioritize accordingly.

Please see me if you have any questions or concerns.

Thank you,
John