Ordering Replacement Print Cartridges

Ordering Replacement Print Cartridges

Please send an e-mail request to Hpl.Helpdesk@houstontx.gov and include the following information:

• Your Name
• Unit
• Type of Printer
• Cartridge Number

Who can order replacement Cartridges?
All staff can order replacement cartridges. If you are not the staff member in charge of supply orders please CC your unit’s person when requesting a cartridge (@ BLU – Joyce, @ BRA – Lydia, @ VIN – Trisha), and the staff member reporting need (if applicable).

When should a replacement toner cartridge be ordered?
A replacement cartridge should be ordered when the last cartridge is opened(AKA you use your replacement). This will insure that branch operations are not affected, but please DO NOT stock pile ink cartridges. (This is a limited supply item and stockpiling prevents other locations from obtaining a replacement)

When should I follow-up if I do not receive my toner cartridge?
Toners are sent out almost immediately when requested. If a toner has not been received after a day or two from the requested date; please contact he helpdesk. (Chances are the toner is out of stock)

Do we still recycle toner cartridges?
YES. Please send in cartridges to be recycled.

TO: CEN – IT DEPT
ATTN: Menges
REF: Cartridge for Recycle

Please feel free to contact me if you have any questions or concerns