eCommerce and recent payments not reflected in III

From: Schumacher, Fred - HPL
Sent: Friday, March 30, 2012 10:14 AM
Subject: eCommerce and recent payments not reflected in III

Hello all.

We have been experiencing problems with some eCommerce payments being recorded in customer’s III accounts.  Staff in Circulation Administration have been working to get accounts on which this occurs updated as quickly as possible; however, there may be some delay before the payment is reflected in the III account.  Should you have a customer express a concern that an online payment is not showing up in the III account, please reassure the customer that Circulation Administration has documentation for all payments recorded by PayPal, and the account will be updated within a few hours. 

If you have any questions or concerns, please do not hesitate to contact the Circulation Administration Department at 832-393-2222 (option 3).

Thanks and have a great day.

Fred Schumacher