UMS Contact Schedule change

From: Schumacher, Fred - HPL
Sent: Thursday, March 29, 2012 1:14 PM
Subject: UMS Contact Schedule change
 

Hello all.

I just want to take a moment to inform you of a change that UMS will make in their schedule for contacting customers with accounts in collection.  Beginning next week, UMS will move its first phone call to day 14 after an account is submitted.  Our hope is that the early phone contact will prompt some of our customers to resolve their outstanding debts with us sooner. 

Again, this is just to let you know of the change in the contact schedule to be implemented beginning next week and that you may see a rise in contact with customers wishing to resolve their outstanding debts.  Please continue to provide the same exemplary service to these customers as you have in the past.

Kind regards,

Fred Schumacher