Expired Cards and Assisting Customers to Place Holds

 

From: Schumacher, Fred - HPL
Sent: Monday, June 18, 2012 2:33 PM
To: HPL - NL Staff
Subject: Expired Cards and Assisting Customers to Place Holds

 

Greetings all.

 

This is just a reminder to all that you can assist customers who call with hold requests but whose borrower cards are expired.  If you are contacted by a customer needing assistance with placing a hold, and you discover that his/her card has expired, let the customer know that you will place the request and that s/he will need to bring a photo ID and verification of current address to renew the registration when s/he comes in to pick up the hold.  All HPL customer service staff are authorized to override the expired card block and place a hold for the convenience of the customer in such circumstances. 

 

If you have concerns or need any clarification regarding this or any circulation matter, please do not hesitate to contact the Circulation Administration Department (832-393-2222 – option 3).  Any of us will be happy to help.

 

Kind regards.

Fred Schumacher