Problems accessing library accounts or HPL databases remotely

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Problems accessing library accounts or HPL databases remotely

via HPL Central Library by HPL Central Library on 5/2/13

Some customers have been reporting a problem accessing their library account or HPL databases remotely.

The problem is as follows:

1.       The customer is prompted to enter his/her last name, and a box appears in which to enter the last name.

2.       The customer is then prompted to enter his/her library card number but no box appears in which to enter the number.

One customer I spoke to went to the database page, selected a database, and then encountered the problem described above.

Another customer I spoke to clicked on "login to your account" on the library homepage and then encountered the problem described above.

The IT Help Desk has opened a ticket on this problem.
Additional note:
Mani was able to recreate the problem on her home computer, but was able to enter her library card number anyway, although no box per se appeared for her to enter her number.
E. Kelly

Addendum:
Ask patron's browser info; it was reported that there were issues with IE. A test was performed successfully with IE 10. Suggest using another browser (Chrome or Firefox). Ask patron to clear the browser's cache. 
Saima