This is a reminder to you that you are not to change a Manual Block 'c' – In Collection – on an account with that block. Customers whose accounts are in collection remain in collection until the amount owed on the account is paid in full. The account remains blocked from services until the amount owed is paid in full. Once a customer whose account is in collection settles all outstanding debt on his/her account and the amount owed is $0.00, the system will update the account when the collection report runs the next time. Staff members should not remove the 'c' – In Collection – block.
If you feel that a collection block should be removed from an account, you are to call Circulation Administration (832-393-2222 – option 3) or email us at circinfo@hpl.lib.tx.us. A department staff member will look into the matter and update the account appropriately, if necessary. You should not change a 'c' block yourself.
If you have questions or concerns, contact Circulation Administration at your earliest opportunity.
Kind Regards,
Fred Schumacher
Circulation Administration Manager
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