I wanted to make sure everyone saw this post from the NL blog about customers using smart phones to check out.
Thanks,
John
A customer at a Neighborhood Library requested to use a laptop and had his library card bar code scanned in his smart phone. A question came up if we accept that? I wanted to share Fred Schumacher's response in case this happens at your location.
We don’t have a policy in place currently, but we are working on developing one. In this instance, it is okay, since we would hold his current ID at the desk while the laptop is checked out. Also, we would have confirmed that the account belonged to him and was in good order before checking out the laptop. For others types of transactions for customers with bar codes scanned into their smart phones, it would be reasonable to ask to see ID for the moment.
Fred is working with a team to revise the policy to assist in these sorts of situations.
Shammi
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