Showing posts with label Assistance. Show all posts
Showing posts with label Assistance. Show all posts

Saturday, May 25, 2013

The Difference between "Library-Public" and "Library-Local"

I recently sent the following question to the IT Helpdesk. Here's their reply:
Dear Helpdesk,
What the difference between the public wireless networks Library-Public and Library-Local? A customer wanted to know which one was faster and I really couldn't tell him the difference.
Thanks,
Karen Luik
Manager, Kendall Neighborhood Library

___________________________________
From Loc Huynh:
Wire is faster than wireless because you are connecting through the physical Ethernet cable. Wireless is connected by the signal.

From David Cleveland:
The Library Local network ID was added to resolve an issue with users not getting an IP address when connecting to WiFi. There is no speed upgrade for the Library Local network. If a user is having trouble loading web pages on Library Public they can try to connect to Library Local and see if that works

Friday, May 24, 2013

SirsiDynix Symphony (new circulation and catalog system) update #4

Everyone should have the SirsiDynix Workflows icon on your staff workstation.  If you don't, please contact the IT Helpdesk.  The test database will be available for you to use starting Tuesday.  To access this site:
  • Double-click the WF icon
    A Configuration box will appear and should have:
        
    o IP address: halantest.sirsi.net
        o Port: 7014
        (If necessary, change the IP address and port to match the information above)
  • Log in with:
    User ID: CIRC
    PIN: CIRC
    WorkFlows will open to the Circulation Tab.  If you experience problems with any of this, please contact the IT Helpdesk.
 You can now begin to explore the interface.  Since this is a test database, you will see some functions that we will not be using and some things that have not been configured quite the way we expect to have them in our live version.  And the full database is not yet there.  Nevertheless, there is enough for you to use to become familiar with the system.  You will see that Sirsi has all the same functionality that we are used to but in some cases, the terminology is different.  I've put together a short table of some of the most obvious vocabulary changes:

There's a link to Help on the left menu and one along the top.  If you use the link on the top menu, be sure to select "context" and it will bring up information relevant to the screen you are on.  The link on the left menu automatically brings up the context specific help information.  Symphony's Help screens are excellent so it is a good idea to get used to using them.

"Train the Trainer" sessions have begun and continue through next week.  General training will begin the following week.  As always, if you have any questions, please contact me or use Contact Us on the HALAN ILS Migration News site on the Intranet.  Have a great Memorial Day Weekend.

Thanks,
Syma


Thursday, May 23, 2013

How to Print Attachments on the Public Computers


Try these workarounds when a customer is having problems printing an attachment:
  1. Right click on the attachment and select "open in a new window". This will get around the pop-up blocker. 
  2. Open the attachment using Firefox, which doesn't have the same pop-up blocker restrictions.

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guidanceresources.com
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